Top-rated

Hotel CRM System Development

We develop custom CRM systems to improve workflows related to guest interaction and service. Through technology, we help enhance loyalty and guest experience to gain a competitive advantage and increase revenue.

✓ AI Implementation Expertise
✓ Full Range of Features for Hotel CRM System
✓ Mobile Hotel CRM System Development
✓ Customizable And Scalable Software
✓ Custom Development from $15,000

Get a free quote. Fill in the form and our manager will contact you within a few minutes during business hours.

Top Hotel CRM System Software Development Company

As a top-rated Hotel CRM System Software Development Company, we help hospitality firms improve efficiency and expand the opportunities of business activities using technology. We have completed more than 35 projects for various organizations and have extensive experience in how to develop a unique quality Hotel CRM System Software for your company, adapting to your goals and capabilities. We have:

16+ Years In Hotel CRM System Software Development
35+ Completed Projects
45+ Professional Hotel CRM System Software Developers
30+ Satisfied Clients

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Development of a Feature-Rich Hotel CRM System

We developed a CRM system for one of our clients in the hospitality industry. They sought a comprehensive solution that would empower them to understand and engage with their guests more effectively, resulting in improved customer satisfaction and increased revenue. Based on the results of gathering the client's requirements, we developed a solution with the following functionality: segmentation, personalization and profiling of guests, automation of Email and SMS marketing, loyalty management functions, and reporting. In addition, we have engineered integration with PMS for seamless operations and data sharing. We have implemented robust security features in our CRM solution to ensure maximum confidentiality and integrity of sensitive data. The CRM system developed allows for extensive customization options, ensuring it is fully aligned with the hotel's operations and brand. From custom fields and workflows to personalized dashboards and reports, the solution adapts to specific processes and requirements, ensuring a tailored approach. The CRM system we developed for our client enabled them to increase guest engagement, personalization, and optimize revenue while ensuring the security and privacy of guest data.

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Adapting a Desktop Hotel CRM to a Mobile App

The client, a prominent hotel chain, realized the need to optimize its operations by enabling employees to access the CRM system on mobile devices. We were tasked with transforming the existing desktop CRM into an intuitive and feature-rich mobile application. The transition from desktop CRM to mobile app presented several challenges that we were able to overcome. In particular, we were able to adapt the complex interface of desktop CRM to the mobile application and optimize the large-scale system to ensure smooth operation on mobile devices. To provide real-time data synchronization, we implemented a cloud infrastructure that uses secure APIs to connect the desktop CRM and mobile app. Robust and scalable APIs were developed to transfer data and enable seamless integration. As a result, the mobile app improved staff efficiency and guest experience by enabling them to quickly access guest information, manage reservations, communicate and provide customized services from anywhere in the hotel. The implementation of the mobile CRM application has given the hotel chain a competitive advantage in the industry, thanks to the implementation of technology and positioning itself as a modern customer-focused brand.

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Development of Guest Feedback Management Module for CRM System

Our client wanted to develop a guest feedback management system as part of the hotel's CRM system to collect customer feedback and improve service quality. The CRM system module we built included integration with feedback collection channels (email, online surveys and in-person feedback forms). This allowed the client to collect feedback from various touch points and consolidate it in a centralized database. We applied Natural Language Processing (NLP) techniques to analyze the sentiment of the collected data. This allowed the client to categorize the feedback as positive, negative or neutral. The system automatically assigns feedback to the appropriate departments or employees based on predefined rules and priorities. In addition, the system triggered notifications and reminders to respond and resolve issues in a timely manner. We created comprehensive reporting and analytics features that included feedback trends, response times, guest satisfaction scores, net promoter score and recommendations for service improvements. The feedback management system we developed allowed the client to respond to guest feedback in a timely manner and take action promptly, which improved guest engagement, loyalty, and service quality.

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Property Management System for Hotel

We developed a property management system that met the specific needs of the client, which could not be addressed by existing solutions. The software had a wide range of functionalities and required integration with external systems. After identifying the client's needs, we developed a platform with the following front desk and back office functionality: reservation management, availability calendars, notes and alerts, housekeeping management, rate management, billing and invoicing, guest management, staff management, vendor management, analytics and reporting. We integrated the solution with the central reservation system (CRS), booking engine, channel manager, CRM, and accounting software. The system accelerated and facilitated the booking and guest registration processes, automated billing and invoicing processes, optimized financial operations, simplified rates and inventory management, improved work planning and customer service quality, and made the decision-making process more accurate with built-in analytics and reporting. The hotel PMS we developed fully met the client's needs and led to a tangible improvement in their business performance.

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Concierge Mobile Application Development

The client, a well-established luxury hotel, approached our company to create a convenient and multifunctional mobile application that would improve the overall level of guest service, optimize hotel operations and provide an individual approach to guests. As a result, we have developed a mobile application for IOS/Android, which performs a variety of functions aimed at increasing the comfort and convenience of guests' stay at the hotel. These include ordering and paying hotel services (room service, housekeeping, laundry and repairs, etc.), searching for local attractions and recommendations for activities (restaurants, shopping malls and events), room customization (setting lighting, room temperature and entertainment preferences), online booking (restaurant tables, spa and other hotel services), real-time communication with hotel staff. We integrated the application with PMS, which ensured prompt processing of data. The successful development and implementation of the concierge mobile application has transformed the hotel guest experience by increasing convenience, personalization and operational efficiency. Thanks to the solution, the hotel achieved its goals and gained a competitive advantage in the industry.

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35

Projects Delivered

45

Development Staff

7

Years of Experience

30

Satisfied Clients

Our Custom Hotel CRM System Software Development Services

We provide a comprehensive range of services aimed at transforming your workflow and optimizing your business operations, and we also can get to work at any stage of a project. Our main services include:

Hotel CRM System Development Consulting
Web, Desktop, Mobile Development for Hospitality Firms
Hotel CRM System Development from Scratch and Modernization of Existing Solutions
Hotel CRM System Maintenance and Support

Solutions We Create

Guest Personalization and Profiling

Collect data about your customers through various sources (contact information, demographics, preferences, past behavior, visit history, reviews, etc.). Systematize data to create individualized guest profiles for tailored offers.

Automated Marketing Campaigns

Automate email campaigns such as welcome emails, promotional offers, event announcements and surveys. Increase upselling and cross-selling by personalizing campaigns based on segmentation, purchase analysis and guest preferences.

Marketing Guest Segmentation

Segment your customers into different groups for improved marketing efforts and tailored messages. You can segment based on demographics (age, sex, income), geography (location, international travelers), psychographics (lifestyle, interests, behavior), booking patterns (booking channels, frequency, seasonality of bookings), loyalty program (loyalty program status, inactive members), special occasions (birthday, vacation time) and others.

Loyalty Management

Manage your loyalty program in CRM to encourage customers to choose your hotel. The program can include tiered membership levels, a point accrual system, exclusive benefits and personalized offers. Optimize your marketing efforts and customer communications by taking into account the loyalty program implemented in your CRM.

Reporting and Analytics

Analyze the effectiveness of marketing campaigns and sales, feedback and survey results. Get reports in the form of easy-to-understand dashboards on bookings, revenue, customer returns and make decisions based on the data. Our developers are ready to fulfill any of your reporting and analytics needs.

Cloud-Based & Third-Party Integration

We implement cloud CRM solutions for seamless access, scalability, flexibility and data security. Our developers integrate CRM with all third-party hotel systems: PMS, Channel Manager, Online Booking Engine, Email Marketing Tools and others.

Data Security Tools

We use various methods and tools to protect data in the hotel CRM we develop. These include encryption, access control mechanisms, role-based permissions, data backup and recovery, system maintenance and updates and others.

And other solutions.

Hotel CRM System Software Development Costs

Get a free estimate

Ready to order the development of your Hotel CRM System Software? Plan your budget effectively. Fill the form to get a free estimate of your project. Our experts will contact you within a few minutes.

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Hotel CRM System Software Development Process

1
Analyze The Requirements &
Consulting

Definition and analysis of requirements and their scope, suggestions for improvement, business and tech consulting.
2
Wireframe
and Prototype

We create clickable prototypes of Hotel CRM System software and help our clients to define further development, main functionality and UX of your custom ERP software.
3
Development

Development of the Hotel CRM System software in accordance with the plan and taking into account the results of the wireframe design.
4
Testing
&Training

We make sure the developed Hotel CRM System software is stable, secure, and doesn't have any bugs.
5
Maintenance

In long-term partnership, we monitor the status of your custom Hotel CRM System software, fix bugs, and make sure the software continues to work as expected.

Why Do Clients Choose Our Hotel CRM Software Development Services?

As one of the leading software development providers for the hospitality industry, we have developed a wide range of solutions related to Hotel CRM System. Our team of experts has enough experience and expertise to provide comprehensive development services according to your requirements. We don't just develop software, we help you achieve your goals, solve a certain problem. Thanks to our work, many hospitality company have already experienced significant benefits and improvements in their operations. There are several reasons why clients choose us:

✓ Strong Expertise in Various Hotel CRM Solutions
✓ Transparent Development Process
✓ We Take The Time To Understand Your Business
✓ User-Centric Approach
✓ On Time & On Budget Delivery

Our Accomplishments

We are proud of our awards and recognition for our work in Hotel CRM System Development. Here are some of our latest awards and achievements.

Client Testimonials

Cooperation with iWeb-Soft has fully met our expectations. The team was open to communication and listened to our wishes. Whenever I had a problem or question, they were available. In addition, they delivered the results to us in a timely manner. As a result, our joint work turned out to be quite effective. Thank you for your professionalism and sociability.

Martin Aguinis

CEO & Co-founder, Clipjoy

They fully understood our requests and goals in the technical part of the business. It was a pleasure to work with those who understand your business processes. Project Manager Alex was always in touch with us. With the help of the iWeb-Soft team, we have a comprehensive platform that meets all our goals. The guys are really professionals, you can rely on them and save your time. I recommend the iWeb-Soft team.

Stanley Fourteau

CEO, Ukio

Our company's collaboration with the iWeb-Soft team included the modernization of our system and the introduction of new features. Work on the project went strictly according to the schedule. We called each other every week, so we were always aware of the development process. The iWeb-Soft team successfully coped with all the tasks.

Wanda Sieber

CEO, Unishippers-Green Bay

I have been working with iWeb-Soft for almost a year. During this time, we have created a unique multi-functional software for internal use in our company. Working with iWeb-Soft is very simple, they understand the business goals and offer the best solution. I highly recommend this company.

Gregg Martin

CIO, Arnot Health

Contact Us

Let's discuss your new app!

Tell us about your project and we will provide a free cost estimate, answer all questions, and plan the realization step by step.

25 Broadway, 10th Floor, STE 1044 New York, NY, 10004
646-898-7858
info@iweb-soft.com

REVIEWED ON

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34 REVIEWS

Top-rated

Hotel CRM System Development

We develop custom CRM systems to improve workflows related to guest interaction and service. Through technology, we help enhance loyalty and guest experience to gain a competitive advantage and increase revenue.

Get a free quote. Fill in the form and our manager will contact you within a few minutes during business hours.

Top Hotel CRM System Software Development Company

Our Work

Development of a Feature-Rich Hotel CRM System

Adapting a Desktop Hotel CRM to a Mobile App