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Top-rated

Salesforce CRM Consulting and Development

Boost sales and scale your Salesforce CRM with the right partner. Whether you're just starting with Salesforce or aiming to optimize your current solution, we're here to assist you in achieving your business goals.

✓ AI Implementation Expertise
✓ Complex processes automation: lead, opportunity management and more
✓ Robust integrations with various APIs and ETL tools
✓ Data migration from Microsoft, Zoho and more
✓ AppExchange Development Expertise

Get a free quote. Fill in the form and our manager will contact you within a few minutes during business hours.

Top Salesforce Development Company

As a top-recommended Salesforce partner, we help businesses to optimize customer interactions, fostering growth, scalability, and increased profits. With over 150 successful projects spanning diverse industries, our extensive experience in Salesforce development, integration, and implementation ensures that our clients receive solutions aligned with their goals, requirements, and capabilities.

7 Years In Salesforce Development
40 Completed Projects
50 Professional Salesforce CRM Developers
35 Satisfied Clients

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Our Work

Salesforce Customization for Order Management

Our client, a retail chain, encountered delays and errors in their order management system, particularly during order approvals and updates. To address these challenges, we implemented Salesforce customizations focused on automating the order processing workflow. Configuring Sales Cloud, we introduced custom objects and fields tailored for detailed order information, allowing the client to structure data to fit their specific needs. Notably, we added essential notifications for approvals and updates. The integration with the existing e-commerce platform ensured seamless real-time synchronization of order data. These customizations resulted in improved operational efficiency, reduced processing times, and enhanced real-time visibility into order statuses. Our client reported a decrease in manual errors in order management and increased overall employee satisfaction with Salesforce usage.

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Transforming Supply Chain Collaboration with Salesforce

Our client, a manufacturing company, which develops and delivers material solutions and processes to the electronic and optoelectronic industries, embarked on a mission to optimize technical processes and elevate collaboration in their supply chain. Faced with complexities in managing material development cycles, coordinating with technology partners, and achieving real-time insights into the supply chain, our client reached out to deploy a Salesforce-based platform. Leveraging Sales Cloud for streamlined partner data management, Service Cloud for efficient collaboration, a custom app tailored for material development lifecycle oversight, Community Cloud for enriched supply chain visibility, and Analytics Cloud for data-driven decision support, the platform served as a catalyst for transformative technical and business processes. The integrated system seamlessly enhanced material development workflows and provided transparency across the supply chain, saving time on managing operational processes and allowing a focus on business growth.

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Salesforce Customization for Effective Deal Closures

Our client, a marketing agency, was aimed at optimizing client management and enhancing the efficiency of deal closures. Our team focused on the extensive customization of Salesforce to function as an advanced CRM system. Through the implementation of custom objects and fields, we developed a tailored solution to track client interactions, manage deals, and streamline the entire sales process. The key highlight was the seamless two-way integration with QuickBooks, which significantly improved financial management. This integration automated critical processes such as invoice generation and payment tracking, providing a comprehensive view of financial interactions within the CRM. The result was a transformative solution that not only increased operational productivity but also facilitated a more streamlined and effective approach to client relationship management, ultimately contributing to improved deal closures and client satisfaction.

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Tailored CRM Software

Our client, who provides insurance services, had a problem with their CRM in use. There were difficulties in keeping track of all the data, glitches and difficulty in customizing the software solution. Our fully custom CRM solution solved the problems of previous program failures, data loss, and the ability to organize all claims, automate the assignment of the right people, and manage policies in one place. The powerful functionality of our insurance CRM solution allows agents to focus on better customer satisfaction, close deals and build long-term relationships with clients by automating their monotonous activities like reminders and record keeping. With customized workflows and enhanced capabilities, the insurance company has achieved increased productivity, competitive advantage and improved decision-making capabilities.

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Development of Guest Feedback Management Module for CRM System

Our client wanted to develop a guest feedback management system as part of the hotel's CRM system to collect customer feedback and improve service quality. The CRM system module we built included integration with feedback collection channels (email, online surveys and in-person feedback forms). This allowed the client to collect feedback from various touch points and consolidate it in a centralized database. We applied Natural Language Processing (NLP) techniques to analyze the sentiment of the collected data. This allowed the client to categorize the feedback as positive, negative or neutral. The system automatically assigns feedback to the appropriate departments or employees based on predefined rules and priorities. In addition, the system triggered notifications and reminders to respond and resolve issues in a timely manner. We created comprehensive reporting and analytics features that included feedback trends, response times, guest satisfaction scores, net promoter score and recommendations for service improvements. The feedback management system we developed allowed the client to respond to guest feedback in a timely manner and take action promptly, which improved guest engagement, loyalty, and service quality.

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Our Clients

40

Projects Delivered

50

Development Staff

7

Years of Experience

35

Satisfied Clients

Our Salesforce Services

We offer a full range of services of your custom Salesforce solution from scratch. At the same time, we can get into work at any stage of a project. Our main services are:

Salesforce Consulting
Salesforce Development
Salesforce Mobile App Development
Salesforce Implementation
Salesforce Integration
Salesforce Data Migration

Our Salesforce Clouds Expertise

Sales Cloud

We customize Salesforce to align the system with your unique sales workflows and seamlessly integrate it into your existing operations. Efficiently manage leads, track conversions funnel, automate routine operations and reduce manual errors.

Service Cloud

Elevate customer service and support. Our focus includes customization for efficient issue resolution and seamless experiences, coupled with integration to ensure a unified customer service ecosystem.

Marketing Cloud

We personalize marketing campaigns and streamline automation to comprehensive analytics and seamless integrations, optimizing your marketing strategies for enhanced engagement, increased efficiency, and data-driven success.

Commerce Cloud

Our customization ensures a user-friendly online store, streamlined checkout process, and seamless integration with external systems. We'll add missing features that are crucial for your target audience and improve overall functionality of your store.

Community Cloud

Our approach involves customization for a personalized community experience and integration to connect your customers, workers, and business partners seamlessly.

Analytics Cloud

We customize analytics dashboards to meet your specific needs and integrate data sources for a comprehensive and unified view of your business performance.

And other Salesforce clouds.

Salesforce Customization To Achieve Your Business Goals

Do you still have questions or do you want to get a free consultation? Fill out the form and our expert on mobile app development will contact you soon.

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Small & Medium Business

We help small and medium-sized businesses drive efficiency and enhance customer relationships with custom CRM solution.

Large Business

Custom Salesforce solution will help your company scale and expand, adapting to the complex and unique processes and integrating with existing corporate software.

Salesforce Development Cost

Get a Free Quote

Ready to order the development of your CRM? Plan your budget effectively. Fill the form to get a free estimate of your project. Our experts will contact you within a few hours.

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Our Process

1
Analyze The
Requirements &
Consulting

Definition and analysis of requirements and their scope, suggestions for improvement, business and tech consulting.
2
Salesforce
Development

We develop or customize your Salesforce solution, aligning it with your unique business workflows.
3
Integrations

We integrate your Salesforce solution with other systems, streamlining processes for enhanced efficiency.
4
Testing &
Training

We make sure the developed custom CRM is stable, secure, and doesn't have any bugs.
5
Implementation
& Ongoing Support

In long-term partnership, we monitor the status of your custom CRM, fix bugs, and make sure the software continues to work as expected.

Why Do Clients Choose Our Custom CRM Development Company?

As a reliable Salesforce partner, we help you build the system that will make your work smarter and run sales, marketing and services processes smoother. Taking into account our clients' needs, we smoothly implement Salesforce system into your business processes. Our Salesforce services helps our clients to build better relationships with leads, save time, make more sales and beat the competition.

✓ Certified Salesforce Developers
✓ Tailored and Scalable Solutions
✓ We Take The Time To Understand Your Business
✓ Open and Transparent Communication
✓ Long-term Support
✓ On Time & On Budget Delivery

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Awards & Recognition

We are proud of our awards and recognition for our work in CRM development services.
Here are some of our latest awards and achievements.

Client Testimonials

Cooperation with iWeb-Soft has fully met our expectations. The team was open to communication and listened to our wishes. Whenever I had a problem or question, they were available. In addition, they delivered the results to us in a timely manner. As a result, our joint work turned out to be quite effective. Thank you for your professionalism and sociability.

Martin Aguinis

CEO & Co-founder, Clipjoy

They fully understood our requests and goals in the technical part of the business. It was a pleasure to work with those who understand your business processes. Project Manager Alex was always in touch with us. With the help of the iWeb-Soft team, we have a platform for renting and selling real estate that meets all our goals. The guys are really professionals, you can rely on them and save your time. I recommend the iWeb-Soft team.

Stanley Fourteau

CEO, Ukio

Our company's collaboration with the iWeb-Soft team included the modernization of our system and the introduction of new features. Work on the project went strictly according to the schedule. We called each other every week, so we were always aware of the development process. The iWeb-Soft team successfully coped with all the tasks.

Wanda Sieber

CEO, Unishippers-Green Bay

I have been working with iWeb-Soft for almost a year. During this time, we have created a unique multifunctional software for internal use in our company. Working with iWeb-Soft is very simple, they understand the business goals and offer the best solution. I highly recommend this company.

Gregg Martin

CIO, Arnot Health

Our Office

25 Broadway, 10th Floor, STE 1044 New York, NY, 10004

Call us: 646 886-6928

Monday through Friday

08:00 AM - 06:00 PM

Contact Us

Let's discuss your custom CRM!

Tell us about your project and we will provide a free cost estimate, answer all questions, and plan the realization step by step.

25 Broadway, 10th Floor, STE 1044 New York, NY, 10004
646 886-6928
info@iweb-soft.com

REVIEWED ON

★★★★★

34 REVIEWS